This policy does not apply to the following goods, which are exempt from the right to cancel:
- Clothing, once worn
- Strings, once fitted
You can cancel your contract at any time up to 7 working days after the day of delivery.
Cancellation requests must be sent to firstname.lastname@example.org with the word ‘cancel’. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel before you receive delivery of the ordered goods you may be required to pay for transportation costs incurred. If you cancel after receiving the ordered goods you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.